FAQ

 

What to do after a car accident?
  • Remain calm and encourage others to do so as well.
  • Ask everyone involved in the crash if they are injured or need medical attention. (Call 911 if you’re unsure)
  • When the accident is small and no injuries have occurred, you may move the cars to a safe place and call your insurance company and the police.
  • Report all damages to your vehicle as well as the other parties involved. Ensure that you write down the names and license plate numbers of all parties involved. Try to obtain witness information if you can.
  • Always be honest with police and your insurance company, don’t try to argue who is at fault. Let them do their job.
  • If you have access to a camera take pictures of the accident for your insurance company.
  • Get in touch with an auto collision repair shop in Fresno and schedule for your vehicle to be repaired. Most are willing to work with you and help transport the vehicle there if required.
  • Once you have obtained your claim information on the accident ensure that it is given to whatever repair shop you decide to use and sign the authorization papers.
Should I look around to get 3 estimates?

In most cases it isn’t necessary for you to obtain 3 estimates from different companies.

Most auto body repair shops in Fresno, California offer estimates free of charge. There is a great deal of information needed to provide an accurate estimate such as your insurance provider, type of coverage on your vehicle and all labor rates and fees associated with the auto repair shop.

We recommend that you select an auto repair shop that you can trust.

Am I required to notify my insurance company before repairs begin on my vehicle?

In all cases you should make sure that you have the approval of your insurance company before any repairs take place. The insurance company needs to authorize all repairs, parts, and payments provided by the repair shop.

What is a DRP shop?

DRP stands for Direct Repair Program.

There are many benefits offered by these types of programs which include additional warranties on your vehicle, faster repair times, and a cheaper overall repair cost.

To find a Direct Repair Program near you simply call your insurance provider and they will be more than willing to direct you to some in your area.

Why is my insurance company referring me to Superior Auto Body in Fresno, California?

Insurance companies refer customers to collision repair providers they have a good working relationship with and they trust with their customers.

An auto accident and repair process is an inconvenient occurrence at best. The way you and your repair experience are handled is often a reflection on the insurance company.

There is a reason why Superior Auto boy has earned the reputation it has.

What should I look for when choosing a repair facility?

Ask people you trust.

Look up reviews online for auto body work in Fresno.

Who does your insurance company recommend?

Have any of your friends, coworkers, or family members ever used this collision repair center’s services?

Look for evidence of teammate training, industry certifications, and participation in customer satisfaction measurement programs.

Collision repair providers with lifetime warranties, multiple locations, and a substantial number of years in business are a good consideration.

Who is responsible for the guarantee of workmanship and safety of my vehicle repairs?

Your insurance company most likely offers a warranty on repairs if you use one of their preferred or Direct Repair Providers.

The collision repair center is ultimately responsible. You should choose a provider with a warranty on all work performed.

What if an insurance company refuses to work with the repair facility I choose?

As the vehicle owner, you make the decision. You have the right to select the repair center of your choice.

There are specific laws that give you this right and prevent anyone from requiring you to use a specific repair facility.

Who is responsible for payment to the repair facility?

The vehicle owner is ultimately responsible for payment for all repairs.

You may instruct your insurance company to make payment directly to the repair center on your behalf. Usually an initial payment is made for the repair estimate and then during the repair process a supplemental payment will be issued for additional hidden damages or parts cost that are discovered during repairs.

The collision repair center can assist you with clarification on any payments that may be issued. This can also get you back into your own vehicle in a timelier manner.

Remember to clarify any deductible amounts or questions you may have as early as possible. Your portion (if applicable) is not required until the completion of repairs and you pick up your vehicle.

Do I have to pay for a rental car?

Rental car coverage is an optional coverage available from your insurance company. Verify your coverage and the amount covered per day for a rental vehicle while filing your initial claim.

If your repairs are being paid for by the other parties’ insurance company, you should be provided with a vehicle similar to your own vehicle during the time your vehicle is in for repair.

We can use a number of car rental services depending on your needs or preferences for your convenience.

When is my deductible due and how do I know how much it is?

Insurance deductibles are due at the completion of the repair process to the repair center. Your insurance adjuster can answer any questions you may have regarding your policy, coverage, and applicable deductibles.

Be cautious of anyone offering to save you the cost of your deductible! Ask specific questions on how they plan to absorb this cost. Will all repairs be made per industry standard and will all the proper parts be used? This is not usually an offer with your best interest in mind or the protection of the investment you have in your vehicle.

After I pick up my vehicle, do I need to take any precautions with the new paint finish?

Yes.

Now that your vehicle has been repaired, here are some helpful tips for your new paint finish!

Check out our blog for some great tips on this.

What should I do when I pick up my repaired vehicle?

Review your itemized final repair order. Complete a walk-around inspection with your Service Advisor and have him/her explain the repairs that were made to your vehicle.

Look at the paint color and finish, all exterior trim, and proper operation of items involved, such as handles, mirrors, and other moving parts.

Choose a repair center that measures customer satisfaction and satisfaction is guaranteed before any payment is made.